VDR 2FA Issue
Incident Report for Secureworks® Taegis™ VDR
Resolved
This incident has been resolved.
Posted Apr 03, 2023 - 20:58 EDT
Update
We are continuing to work on a fix for this issue.
Posted Apr 03, 2023 - 11:54 EDT
Identified
VDR users outside of Canada or the United States may experience 2FA authentication issues. If so, please contact VDR support at VDR@secureworks.com.
Posted Apr 03, 2023 - 11:54 EDT
This incident affected: VDR (US-1) (VDR Console (US1)), VDR (CAN-1) (VDR Console), VDR (US-2) (Indexing Engine), VDR (Cloud) (VDR Console), and VDR (Partner Instances) (VDR Console).