All Systems Operational

About This Site

This is Secureworks® Taegis™ VDR status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VDR, get in touch with us either directly through the product, or at vdr@secureworks.com and we'll get back to you as soon as we can.

Support & Knowledge Base ? Operational
90 days ago
100.0 % uptime
Today
VDR (US-1) Operational
90 days ago
100.0 % uptime
Today
VDR Console (US1) ? Operational
90 days ago
100.0 % uptime
Today
Indexing Engine (US1) ? Operational
90 days ago
100.0 % uptime
Today
APIs (US1) ? Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine (US1) ? Operational
90 days ago
100.0 % uptime
Today
VDR (US-2) Operational
90 days ago
100.0 % uptime
Today
Indexing Engine ? Operational
90 days ago
100.0 % uptime
Today
VDR Console ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine ? Operational
90 days ago
100.0 % uptime
Today
VDR (CAN-1) Operational
90 days ago
100.0 % uptime
Today
VDR Console ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine ? Operational
90 days ago
100.0 % uptime
Today
Indexing Engine ? Operational
90 days ago
100.0 % uptime
Today
VDR (Cloud) Operational
90 days ago
100.0 % uptime
Today
VDR Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Engine ? Operational
90 days ago
100.0 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine ? Operational
90 days ago
100.0 % uptime
Today
VDR (US-0) - Scanning Engines Operational
90 days ago
99.89 % uptime
Today
Scanning Engine Operational
90 days ago
100.0 % uptime
Today
Auto-Discovery Engine Operational
90 days ago
100.0 % uptime
Today
Edge Services Networking ? Operational
90 days ago
99.69 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Remediation Connector Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Connector Operational
90 days ago
100.0 % uptime
Today
Panopticon ? Operational
90 days ago
100.0 % uptime
Today
VDR (Partner Instances) Operational
90 days ago
99.96 % uptime
Today
VDR Console ? Operational
90 days ago
100.0 % uptime
Today
Indexing Engine ? Operational
90 days ago
99.84 % uptime
Today
APIs ? Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 21, 2025

No incidents reported today.

Mar 20, 2025
Resolved - This incident has been resolved.
Mar 20, 11:44 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 08:24 EDT
Identified - The issue has been identified and a fix is being implemented.
Mar 19, 22:05 EDT
Investigating - We are currently experiencing issues building EDGE service images for newly requested EDGE services.
Mar 19, 13:50 EDT
Mar 19, 2025
Mar 18, 2025
Completed - The scheduled maintenance has been completed.
Mar 18, 10:01 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 18, 09:11 EDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:11 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 09:01 EDT
Scheduled - We will be deploying new version to production during our regular planned updates schedule.
During this period, you may encounter some connectivity issue or data inconsistency in the interface. Please allow some time for the data to be fully available.
It is also possible that you need to do a full refresh in your browser to clear stored cache in order to view the new version completely.
Interested in knowing what's new? View our release notes at https://docs.ctpx.secureworks.com/vdr/release/notes/

Mar 18, 09:00 EDT
Mar 17, 2025
Completed - The scheduled maintenance has been completed.
Mar 17, 17:13 EDT
Verifying - Verification is currently underway for the maintenance items.
Mar 17, 17:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 16:15 EDT
Scheduled - We will be deploying new version to production during our regular planned updates schedule.
During this period, you may encounter some connectivity issue or data inconsistency in the interface. Please allow some time for the data to be fully available.
It is also possible that you need to do a full refresh in your browser to clear stored cache in order to view the new version completely.
Interested in knowing what's new? View our release notes at https://docs.ctpx.secureworks.com/vdr/release/notes/

Mar 17, 16:13 EDT
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025
Completed - The scheduled maintenance has been completed.
Mar 13, 18:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 14:00 EDT
Scheduled - We will be deploying new version to production during our regular planned updates schedule.
During this period, you may encounter some connectivity issue or data inconsistency in the interface. Please allow some time for the data to be fully available.
It is also possible that you need to do a full refresh in your browser to clear stored cache in order to view the new version completely.
Interested in knowing what's new? View our release notes at https://docs.ctpx.secureworks.com/vdr/release/notes/

Mar 12, 12:47 EDT
Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.