All Systems Operational

About This Site

This is Secureworks® Taegis™ VDR status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with VDR, get in touch with us either directly through the product, or at vdr@sophos.com and we'll get back to you as soon as we can.

Support & Knowledge Base Operational
90 days ago
100.0 % uptime
Today
VDR (US-1) Operational
90 days ago
100.0 % uptime
Today
VDR Console (US1) Operational
90 days ago
100.0 % uptime
Today
Indexing Engine (US1) Operational
90 days ago
100.0 % uptime
Today
APIs (US1) Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine (US1) Operational
90 days ago
100.0 % uptime
Today
VDR (US-2) Operational
90 days ago
100.0 % uptime
Today
Indexing Engine Operational
90 days ago
100.0 % uptime
Today
VDR Console Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine Operational
90 days ago
100.0 % uptime
Today
VDR (CAN-1) Operational
90 days ago
100.0 % uptime
Today
VDR Console Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine Operational
90 days ago
100.0 % uptime
Today
Indexing Engine Operational
90 days ago
100.0 % uptime
Today
VDR (Cloud) Operational
90 days ago
100.0 % uptime
Today
VDR Console Operational
90 days ago
100.0 % uptime
Today
Indexing Engine Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine Operational
90 days ago
100.0 % uptime
Today
VDR (US-0) - Scanning Engines Operational
90 days ago
100.0 % uptime
Today
Scanning Engine Operational
90 days ago
100.0 % uptime
Today
Auto-Discovery Engine Operational
90 days ago
100.0 % uptime
Today
Edge Services Networking Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Remediation Connector Operational
90 days ago
100.0 % uptime
Today
Data Ingestion Connector Operational
90 days ago
100.0 % uptime
Today
Panopticon Operational
90 days ago
100.0 % uptime
Today
VDR (Partner Instances) Operational
90 days ago
100.0 % uptime
Today
VDR Console Operational
90 days ago
100.0 % uptime
Today
Indexing Engine Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Prioritization Engine Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 15, 2026

No incidents reported today.

May 14, 2026

No incidents reported.

May 13, 2026

No incidents reported.

May 12, 2026

No incidents reported.

May 11, 2026

No incidents reported.

May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026
Resolved - Panopticon Portal experienced a temporary service disruption lasting approximately two hours, during which partner administrators were unable to access the platform.

The issue was caused by an authentication failure between Panopticon and a backend integration service. This authentication is part of a controlled process that securely manages access between platform components and is typically refreshed automatically through periodic system events. As no triggering events occurred recently, the authentication expired, leading to the outage.

Upon identification, our team restored service by regenerating the required authentication credentials and re-establishing normal operations.

We are reviewing our authentication refresh mechanisms to ensure greater resilience and to prevent similar issues in the future.

May 5, 13:30 EDT
May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.